F.A.Q

  

Are your hair extensions made of 100% Human Hair?
A: Yes! Our hair is 100% Human Hair that can be professionally styled, curled or dyed.
 

 

How long does shipping take?
A: Please allow up to 5-10 business days for your order to arrive. Most orders arrive within 3-6 business days but it depends on your local post office. Check with your local postal office for further details. International orders please allow 10-15 business days.

 

How long does the hair last?
A: With proper care, our hair can last up to 3 years or more. For best results please refer to our custom care guide included in your package.

 

What's the difference between the RAW and REBEL COLLECTION?
A: Our RAW Collection is more light weight, easy to style and blends well with thin to medium hair and our REBEL collection serves well for those that want that easy to style, full, extra thickness for their hair.

 

How many bundles do I need?
A: We recommended that you get 3-4 bundles for a full head of hair and anywhere from 2-3 bundles for a half head of hair.

 

How many clip in sets do I need for a full head of hair?
A: We recommended that you get at least 2 full clip in sets for a fuller and more natural look.

 

How do I get my tracking number?
A: Your assigned tracking number will be provided once your order is processed. Please allow up to 3 business days for your order to process. You will then shortly receive an email containing your tracking number. Please allow up to 24 hours for your tracking number to process on your local post office website or mobile app.

 

Can I exchange or return an order?
A: Unfortunately, due to sanitary practices, we do NOT accept Exchanges or Returns at this time.
 
 
***Please note that duties and border taxes are the responsibility of the client and NOT The Mermaid Collection Inc. Please check with your local postal office for further information.***